UGOCHUKWU PETER EMEKA
Address: Weli Amaehule Street, Port Harcourt, Rivers State.
Date of Birth: January 2nd 1991
State of Origin: Anambra
I’m a creative and proactive professional with positive approach and desire for a successful career – Confident in ability to propose own ideas when appropriate, possessing strong initiative and drive to success. My recent duties as an IS Engineer and Clerk/Personal Assistant respectively clearly attest to these qualities above. Also in the past, I have been an extremely talented supervisor with more than six months experience in providing quality guest service within the guidelines specified by the hotel management; overseeing both Front and back Office operations.
2008 - 2014 Bachelor of Art (B.A – Second Class Lower) Theatre Art - University of Benin
2002 - 2008 West African Examination Council (WAEC) - Intelligent High School
1996 - 2001 NNPC Staff Nursery and Primary School Ekpan Warri
2015 – 2015
IS Engineer– Remote Team Intern
MTN Nigeria.– [MTN Nigeria is part of the MTN Group, Africa’s leading cellular telecommunications company].
Level 2 Support on software used by staffs.
General in-house systems support and remote assistance.
Incident Management Process.
Complaint logging and tracking.
Meeting SLA as per criticality of incident.
Database of incidents generation, maintenance, and creating MIS reports.
2014 - 2015
Clerk / Personal Assistant
NYSC – Government Secondary School (UBE), Rukpokwu Port Harcourt, River State.– [A Government Secondary School established by the Market Women Association of Rukpokwu town to facilitate the creation of an education institute for the local community. Overtime acquired and funded by the Rivers State Government to further develop and expand onto a vast educational institution encompassing neighboring communities around Rukpokwu. UBE prides itself in learning and profound excellence. Greatly modeling its pupils for future goals in life and ambitions].
Clerk in the Principals office; organized meetings between the Principal and teachers. Also organized PTA (parent teacher association) meetings which included typing and photocopying letters sent out to parents.
Arranged official meeting venues for principle, members of staff and scheduled third parties (i.e parents).
Assisted with the facilitating the purchases of electrical materials used to run the schools power facilities (i.e generators).
Attended to visitors, pupils' and parents related queries.
Adhered to daily strict commitment of 6:30am work commencement hours so as to ensure classrooms and site compound were cleaned and tidy in preparation to pupil’s arrival.
Charged with daily ensuring offices and classrooms were properly key locked and site safely secured prior to work closing hours.
2013 - 2014
Client Service Executive
LASACO Assurance Plc, Nigeria. – [LASACO Assurance Plc is a composite insurance and financial services company incorporated on 20th of December 1979 under the Companies Decree of 1968. With the vast increased capitalization for business expansion and growth, LASACO became a Public Liability Company in 1991 when its Shares were admitted for the first time to the Nigerian Stock Exchange (NSE) through listing by Introduction. Continually providing Insurance and Financial Services in Nigeria, creating and sustaining an exceptional brand and providing long term value to our stakeholders].
Perform promotional activities: Press releases, advertisements and liaising with other venues to maximize local and regional PR opportunities.
Collaborate with advertising agencies and various other media companies – Arranged and planned meetings and discussions.
Coordinate special onsite events and incentive programs to promote brand awareness and increase sales.
Consistently develop successful programs with strict deadlines and budgets.
Assist marketing managers with general duties of administration.
2007 - 2008
Sugar Domino Hotel, Nigeria. – [Providing an environment for social friendly relaxation, drinks, sound sleep in an ultra-comfy bed, mouth-watering breakfasts, great value for families and business travelers].
Oversee and supervise all duties performed by all Front Office employees.
Ensure that all Front Office employees complete their essential duties before their departure.
Ensure that all Front Office employees are posted at their stations at posted time.
Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
Assist with any scheduled shift problems on the night audit shifts.
Monitor and maintain proper Front Office operational supplies.
Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
Maintain cleanliness and organization of back office, front desk, and front desk closet.
SKILLS & COMPUTER APPLICATIONS
5 months Diploma In Infrastructure Management - NIIT.
3 months CWG Academy Programme – Certified
BMC Remedy software - Expert
Microsoft Office Suite (Excel, Word, Power Point, Access, Microsoft Outlook and Lync) Speed and Inventory.
Excellent interpersonal skills to deal effectively with all business contacts.
Frequent user of the Internet and Email.
Exceptional ability to maintain a professional, neat and well-groomed appearance adhering to standards.
Good interpersonal skills.
Remarkable and effective listening abilities with strong judgment skills.
Able to work remotely and render remote assistance through internet connection and software
Igbo (traditional dialect)